Ever since management changed, service has been down right horrible.
I paid £35 for in/out + hand polish on my missus car and considering I had used the same service before I didn't check it over, just paid and left.
When I got home (5 mins drive) I noticed blemishes and marks on it that not only weren't there to begin with but unbelievably, there were areas where the polish was still yet to be rubbed in. I can honestly say i won't be using them again.
I understand they were busy, but if you can't or don't have the time then you shouldn't accept the business. I would rather I was told "sorry mate in/out only" and I would have kept coming back. Avoid if you value your motor.